Terms Of Service

This Agreement is between you (“Client”) and Prowject, operating the website www.prowject.com.au (“us,” “we,” or “our”). By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Website.

1. General Provisions

1.1 Modifications

We reserve the right to modify or replace these Terms at any time without prior notice. Your continued use of the Website after any such modifications constitutes your acceptance of the revised Terms.

2. Website Design Services

2.1 Scope of Services

Prowject offers comprehensive website design services, including:

– Custom website design and development

– User interface (UI) and user experience (UX) design

– Responsive design for mobile and desktop

– E-commerce solutions

– Integration with third-party services

2.2 Service Uptime

Prowject strives to provide a reliable website design service with minimal downtime. However, we do not guarantee uninterrupted service.

2.3 Client Responsibilities

Clients must provide necessary content, credentials, feedback, and approvals in a timely manner to facilitate the design process.

 2.3 Theme or Layout License and Ownership

Upon full payment, you are permitted to use the theme for as long as your website hosting remains with Prowject. Should you choose to migrate your website hosting away from Prowject, you will be required to acquire your own license for the theme. If you discontinue the managed hosting service with Prowject, the theme license will no longer be valid, and you must acquire your own license for continued use. Prowject retains the right to display the design in our portfolio and marketing materials.

3. Domain Registration Services

3.1 Scope of Services

Prowject offers domain registration services, including:

– Registration of new domains
– Renewal and transfer of existing domains
– DNS management

3.2 Client Responsibilities

Clients must provide accurate information for domain registration. Clients are responsible for maintaining the accuracy of this information.

3.3 Ownership

Upon a domain transfer, the client grants full permission for their domain to be managed by Prowject. Registered domains are managed by Prowject on behalf of the client. If the domain is new, the client must pay the amount, and Prowject will purchase the domain on the client’s behalf as part of the managing service. The domain will be managed by Prowject as long as the client maintains hosting with Prowject. Any fees associated with domain transfers will be the client’s responsibility. As the customer, you are responsible for ensuring timely payment of renewal fees. Failure to do so may result in the termination of your domain.

3.4 Service Uptime

Prowject strives to provide a reliable domain service with minimal downtime. However, we do not guarantee uninterrupted service.

4. Web Hosting Services

4.1 Scope of Services

Prowject provides web hosting managed services.

4.2 Client Responsibilities

Clients are responsible for maintaining the security of their account, including login credentials.

4.3 Service Uptime

Prowject strives to provide a reliable hosting service with minimal downtime. However, we do not guarantee uninterrupted service.

5. Website Maintenance Services

5.1 Scope of Services

Prowject offers website maintenance services, including:

– Regular updates to software, plugins, and themes
– Security monitoring and updates
– Performance optimization
– Content updates
– Backup and restore services

5.2 Client Responsibilities

Clients must provide necessary access to their website and timely communication for maintenance tasks.

5.3 Service Delivery

Prowject will perform regular updates and provide emergency support as needed. Extra fees may apply.

5.4 Service Uptime

Prowject strives to provide a reliable website maintenance service with minimal downtime. However, we do not guarantee uninterrupted service.

6. Search Engine Optimisation (SEO) Services

6.1 Scope of Services

Prowject offers comprehensive SEO services, including:

– Keyword research and analysis
– On-page and off-page optimization
– Technical SEO
– Content creation and optimization
– Local SEO
– SEO audits and reports

6.2 Client Responsibilities

Clients must provide necessary access and information for SEO tasks and timely responses to requests.

6.3 Performance and Guarantees

While Prowject strives for the best possible outcomes, we do not guarantee specific rankings or results.

7. Payment and Refund Policy

7.1 Payment Terms

All our hosting services are billed annually or for up to 2-3 years, with discounts applied if applicable, renewing at the regular rate thereafter. Accepted payment methods include credit/debit cards, bank transfers, Stripe, and PayPal.

 7.2 Late Payments

Late payments may incur additional fees, and services may be suspended until the outstanding balance is paid.

7.3 Refund Policy

Website Design:

All fees for website design services are non-refundable.
Clients are entitled to up to 5 revisions as part of the service agreement.

Domain Registration:

All fees for domain registration services are non-refundable.
Website Hosting:

We offer a 14-day money-back guarantee for website hosting services.
Requests for refunds must be made within 14 days of the initial purchase.

Logo Creation:

All fees for logo creation services are non-refundable.
Revision terms are based on the package purchased.

Website Maintenance:

All fees for website maintenance services are non-refundable.

Search Engine Optimisation (SEO):

All fees for SEO services are non-refundable.

Custom Work:

All fees for custom work services are non-refundable.

8. Promotions and Special Offers Payment Policy

8.1 Promotional Pricing

Promotional pricing is available for a limited time and is subject to specific eligibility requirements.

8.2 Refund Policy for Promotions

Refunds for promotional services are subject to the same conditions as our general refund policy.

8.3 Changes and Cancellations

Prowject reserves the right to modify or cancel promotional offers at any time without prior notice.

8.4 Promotions and Special Offers Payments

Yearly (Promotion Plan): Payments are processed 14 days after applying the discount. For yearly plans, you’ll be charged on the 15th day, covering 11 months with an additional month free.

Monthly (Promotion Plan): Monthly plans include a free month upfront, followed by regular billing according to your selected plan.

9. Limitation of Liability

9.1 No Warranty

Disclaimer: The Website is provided on an “as-is” basis. We make no representations or warranties of any kind, express or implied, regarding the Website’s availability, functionality, or content. We shall not be liable for any damages, including but not limited to direct, indirect, incidental, or consequential damages, arising from your use of the Website.

9.2 Liability Limit

Prowject is not liable for any damages arising from the use of our services, including but not limited to website crashes, data loss, or downtime. While we strive to deliver excellent service, you agree not to hold us or our staff responsible for any such damages.

10. Disputes and Chargebacks

10.1 Dispute Resolution

Clients are encouraged to contact Prowject to resolve any payment disputes amicably.

10.2 Chargebacks

Initiating a chargeback without first attempting to resolve the issue with Prowject may result in the suspension or termination of services.

11. Intellectual Property

11.1 Ownership

The Website and its content, including but not limited to text, graphics, logos, and software, are the property of Prowject and protected by intellectual property laws. You may not reproduce, modify, distribute, or otherwise use any part of the Website without our prior written consent.

12. Privacy and Personal Data

12.1 Data Collection and Use

Prowject may collect personal data necessary for providing our services. This data will be used in accordance with our Privacy Policy, which is incorporated by reference into this Policy.

12.2 Handling of Credentials

You, the client, give permission for your credentials and any required details to be handled by third parties in order to carry out the services provided by Prowject. This includes the management of credentials for system upgrades or to restore a website. Once the service is delivered, it is your responsibility to change the password. In cases where credentials need to be temporarily removed, we will restore them once the service is complete. You give permission for this handling and process.

13. Governing Law

This agreement shall be governed by and construed in accordance with the laws of Melbourne, Australia. Any disputes arising under or in connection with this agreement shall be subject to the exclusive jurisdiction of the courts of Melbourne, Australia.

By using Prowject’s services, you acknowledge that you have read, understood, and agreed to these terms and conditions. For any questions or clarifications, please contact us.

Contact Information

For further details or inquiries, please contact Prowject’s customer service department at support@prowject.com

Date of Agreement: 12/08/2024